ClarifyCRM was acquired by
Amdocs and the applications were subsequently integrated into the
Amdocs Customer Experience Systems enterprise software application suite that features CRM, Call Center, Support, Sales, and Billing.
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Highlights
- Designed UX based on convergence of specific needs of the identified users in high-volume call centers, support centers, and sales environments.
- Redesigned complex and hidden interface functionality including right mouse-clicks, drag and drop editable grids, and other traditional features of Windows/Macintosh software.
- Improved existing functionality, designed new and streamlined processes. Automated tasks and removed clicks, unnecessary windows, and round-trips to the database.
- Designed UI for complex web forms.
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Deliverables
- Navigation Map and Flow Charts for existing software applications.
- Use Cases for new Web Applications.
- UI Wireframes (50+ annotated) for new Web Applications user interface layout and presentation.
- User Task Flows for new Web Applications to describe a user's interaction with the system.
- Complete Functional Detailed Design Specification Documents with UI Wireframes, User Task Flows, Flow Charts, and written specifications to explain key aspects of features and functionality.
- Graphic Mock-ups for new Web Applications visual design and graphic design including color, typography, icons, and animations.
- User Experience Case Study Presentation
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