From 2000-2001, Cory designed the UI, interaction, functionality, features, navigation, and organization for numerous B2E interactive web applications over 2 SDLC releases for
Nortel Networks ClarifyCRM enterprise software suite. He migrated and reverse engineered the interaction and UI of legacy executable mission-critical enterprise software into interactive web applications delivered as a service over a network (Software as a Service, Cloud Computing). He streamlined complex functionality by balancing existing business processes with actual needs of the users in anticipated real world situations with customers.
ClarifyCRM was acquired by
Amdocs and the applications were subsequently integrated into the
Amdocs Customer Experience Systems Enterprise Software Suite that features CRM, Call Center, Support, Sales, and Billing.
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Highlights
- Designed UX based on convergence of specific needs of the identified users in high-volume call centers, support centers, and sales environments.
- Redesigned complex and hidden interface functionality including right mouse-clicks, drag and drop editable grids, and other traditional features of Windows/Macintosh software.
- Improved existing functionality, designed new and streamlined processes. Automated tasks and removed clicks, unnecessary windows, and round-trips to the database.
- Designed UI for complex web forms.
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Deliverables
- Navigation Map and Flow Charts for existing software applications.
- Use Cases for new Web Applications.
- UI Wireframes (50+ annotated) for new Web Applications user interface layout and presentation.
- User Task Flows for new Web Applications to describe a user's interaction with the system.
- Complete Functional Detailed Design Specification Documents with UI Wireframes, User Task Flows, Flow Charts, and written specifications to explain key aspects of features and functionality.
- Graphic Mock-ups for new Web Applications visual design and graphic design including color, typography, icons, and animations.
- User Experience Case Study Presentation
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